Alianza uses USPS Priority Mail (transit time of 1 to 3 business days) to ship all packages.

Orders placed Monday through Friday before 12:00PM Pacific Time are generally shipped the same day. Orders placed after 12:00PM Pacific Time, on a weekend, or on a holiday are shipped the next business day. All orders are shipped from Black Star's warehouse in Los Angeles, California. You will receive an e-mail confirmation once your order has shipped. Please note, for consumer protection all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

At this time we do not.

The following shipping fees apply:

$0.00 - $50.00: $6:00

$50.01 - $100.00: $8:00

$100.01 + : $10.00

Yes.

At this time we do not ship internationally but we are working on it!.

If for any reason you would like to change your order, please contact customer service at info.blackstar@forsoccer.com as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

We accept Visa, MasterCard, Discover, American Express and PayPal.

We collect sales tax only in states where we have a physical presence. Currently, sales tax only applies to orders shipped within California.

In the Shopping Cart, before proceeding to Checkout, there is a box labeled Promo Code. Enter your code here and then click Apply. Promo codes are case sensitive. When applying a promo code, please make sure you see the code applied to the order before checking out. Please note that once an offer has expired Alianza is unable to honor the special offer. Sales and special offers are only valid the length of time specified.

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

We want you to be completely satisfied with your purchase, and therefore we will gladly accept any unworn, unwashed or unused merchandise for a full refund or exchange within 30 calendar days of the order date. Our merchandise is guaranteed to be free of manufacturing defects, and we will accept any defective item for an exchange or refund. The following guidelines apply:

• All returns must be returned in sellable condition (new, unworn and unwashed), including original packaging.
• Returns made within 30 calendar days of the order date will be issued in the same form as was utilized for payment.
• Merchandise returned after 30 days of purchase will be accepted at our discretion for an online store credit based on the current selling price.
• Refunds will not include shipping and handling. Shipping and handling charges are nonrefundable once an item has shipped. However, for exchanged items, we will pay for the shipment of new items to you.
• We only accept returns for items purchased at alianzadefutbol.com. If you purchased a product at one of our events, we are unable to process returns at this time.

If product is damaged or shipped incorrectly, please email us at info.blackstar@forsoccer.com to receive a Return Authorization Number and to arrange for a replacement item. There will be no charge for shipping on damaged or replacement orders.

Items marked Final Sale are sold as is and cannot be returned or exchanged. No exceptions.

Please follow the instructions below:

• If you would like to make an exchange, please email customer service at info.blackstar@forsoccer.com with your Order ID# and order Email, then request a Free Shipping coupon code which you can use to place a replacement online order. Unfortunately, we do not offer direct exchanges. If you want to exchange an item you must return the unwanted product for a full refund and go back and purchase a replacement.
• For your convenience, customers have the option of printing a USPS Priority Mail return shipping label. Customers using the return label provided will have a $5.00 shipping & handling fee deducted from the refunded amount.
• You may also ship your return with your carrier of choice. Please ship your return with a carrier who provides a tracking number to ensure that your package does not get lost. Ship returns and exchanges to:
  

Black Star
Attn: Online Store Returns
4025 Spencer Street, Suite 101
Torrance, CA 90503

• Pack and seal your box securely.

Once your package has been received, your refund will be processed within 5 business days. If there is a refund due, a credit will be issued in the original form of payment. You will be notified via e-mail when this transaction has taken place. Please note that your financial institution may require additional days to process and post this transaction to your account once they have received the information from us. The credit may not show up until your credit card’s next monthly billing cycle.

Yes. Simply click the Sign Up For Our Newsletter button at the bottom left of alianzadefutbol.com and you will receive e-mail updates on new products, sales, events and other special announcements. We also encourage you to follow us on Instagram (@blackstarsoccer_), Twitter (@blackstarUS) and TikTok (@blackstarsoccer).

When a certain size or color selection is greyed-out, it means that we are currently sold out of that specific selection. We are unable to place orders on items that we expect to receive in the future – no back orders. If you do not see the size you are looking for at this time, please check back as we do receive returns and update our inventory daily.

Yes, we offer a one-time price adjustment if an item is marked down within 14 calendar days of your order date. Contact customer service at info.blackstar@forsoccer.com within the 14 calendar day window. The price adjustment will be offered in the form of online store credit on this website. Items purchased with a promotional code or on sale are not eligible for a price adjustment.

Please email us at info.blackstar@forsoccer.com and a customer service representative will happily answer any other questions.